What to check if your heating or hot water is not working. The aptly named diverter valve diverts the water to either your radiators, hot water outlets or both – depending on what you’re demanding from it. It may be as simple as adjusting the desired water temperature on the thermostat for the particular heating element. In cold weather, combi boilers can experience ‘low flow rates’, which may lead you to think your combi boiler has no hot water. Point 3 isn't quite right. Hive Active Heating 1 thermostat: via the < button Hive Active Heating 2 thermostat: via the 'Menu' button Control of your water temperature is not supported by Hive Active Heating. Whilst I have been a happy user of Hive heating and water smart controls, the lack of HomeKit support for Hive has been one of the biggest reasons I have not invested further into the Hive smart home products as my smart home is powered by HomeKit, but recently I have discovered Siri Shortcuts that feature in iOS12 and bring near HomeKit support for Hive Home … Can I replace just one or two radiator valves at a time? If you have tried all the above repairs but your central heating is still not working, then you may have a broken diverter valve. You should be able to select your thermostats and hot water devices in the configuration screen. Call us on 0345 3192 247 and we can help. What is the “anti-stick” feature in Hive Radiator Valves? In these situations, the problem will either be with your boiler settings – something you can resolve yourself – or within the internal components of the appliance. Turn off the power to the water heater. But it definitely has a faulty part, and it’s probably the diverter valve . What to do if your Hive Receiver has a red status light, How do I use text control (SMS) with Hive Active Heating? Check any Signal Boosters you have are switched on and in the recommended location. This is a special part of the system which allows your combi-boiler to switch between hot water and heating. A water heater not getting hot enough is usually to be blamed on the thermometer built into the unit. Hot Water Heater Not Working: Too Little Hot Water. What do I do if my Hive Radiator Valve is offline? 1. Registered in England (No. For use with system and conventional boilers with a separate hot water tank. This valve allows a combi boiler to switch between heating your radiators and your hot water, so when you turn on your hot tap, the diverter valve opens and sends hot water to the tap. 3. You may need to adjust your timer if the electricity supply has been disrupted. If you have a problem with your Hive products, there are a few simple checks to try which may fix the problem. Check our service status page (status.hivehome.com) to see the status of the Hive app and website. Our technical team will run through some simple troubleshooting to see if your problem can be resolved on the phone or they can book one of our friendly and knowledgeable Gas Safe Registered engineers to get you back up and running as soon as possible. By submitting your email, you agree to receive our newsletter containing news, updates and promotions about Hive products and services. Unfortunately, having a gas water heater that doesn’t get hot enough isn’t the only common problem that homeowners find themselves confronted with. Control heating and hot water remotely via Android or iOS devices. You shall never be charged a fee for using our application. For Hive Active Plugs check that the electrical device you have plugged into your Hive Active Plug is switched on. 4. 3. Do Hive Radiator Valves work with multizone heating? Intuitive controls and easy to use features which work with modern heating systems. Similarly, to get HW to turn on - turn on CH, turn on HW, turn off CH. If not then there's either an airlock in the pipes themselves or the pump isn't working. If the diverter valve is not working properly, it could be stuck in the central heating position or may have developed a fault. Registered office: Parkhill Business Centre, Padiham Way, Burnley, BB2 7QA. 6 daily time slots of scheduling and 6-hour heating and hot water boost function. 4. Check them and replace as necessary. It is working correctly. If in doubt, seek professional assistance. While having your gas water heater not hot enough is certainly a common issue, there are many other common water heater problems. Check that your Hive hub is connected to the mains power socket and switched on. We have had an electrician and plumber from the same company that installed the hive look at this but the plumber says the hive is not working and the electrician says the boiler is not working. You can turn your hot water on or off, set a schedule or Boost it, which turns the hot water on for 1-6 hours. I realize that it can probably be fixed, but I'm also not a fan of running the boiler year round for hot water. One issue is that sometimes the information from the Hive API about the status of the hot water relay is being reported incorrectly. To get central heating on - turn on hot water (either by timer or advance button on control), turn on heating, turn off hot water. Alternatively, turn the electric power to your boiler off, wait 30 seconds, and then turn it on again. How do I set up temperature notifications for my Hive Active Heating? 6. [Ireland], Can I control my hot water by text (SMS)? [Ireland], What to do if your Hive Thermostat has a 'No Signal' message on the display, What to do if your Hive Thermostat has a 'No RF' message on the display. Functions include holiday mode to ensure heating is on prior to returning to the property or as and when … Over time, diverter valves can become degraded and faulty or can be stuck in the wrong position, cutting off your hot water supply. Follow the steps below: 1. Watch this video for more information. If you haven’t touched the controls for a while, it’s still worth checking that the thermostat is turned up properly – you might have knocked it accidentally. 2. 7. The thermostat Some thermostats control not only the heating, but the water heating and a thermostat will not turn on unless it is set above the ambient temperature of the room. How do I change the batteries in my Hive Radiator Valve? If the boiler does kick in check the central heating return pipe - this should get hot after a few minutes. 24|7 Home Rescue have a number of boiler and central heating plans that can give you peace of mind. Not Enough Hot Water. Copyright 2021 ⓒ - All Rights Reserved - 24|7 Home Rescue™️, We use cookies to improve your browsing experience. Another quick fix is to check the thermostat – you may just need to turn it up to a higher setting. Do Hive Radiator Valves work with centrally controlled or district heating? Your current browser is not fully supported. When I turn the central heating on in the Hive app, the hive receiver calls for central heating and the boiler fires up. The diverter valve will always give priority to your hot water, so if you turn your heating on, and then a hot tap, it will heat the water to the tap first. In the meantime, if you need to you can control your heating and hot water manually without the thermostat. Order online at Screwfix.ie. 5. Order online at Screwfix.com. But if you try to run both together only the Central Heating works. Really irritating when there is six inches of snow outside. 2. It might sound obvious, but frequently, when the central heating works but the hot water doesn’t, then the hot water thermostat control has been turned down to zero. When it's working, it's fine, but more often than not we have ice cold showers. A Gas Safe registered engineer will be able to clean the burner or replace it, if necessary. When you turn your hot tap on, the diverter valve temporarily shuts off the water supply for your central heating, and when you turn the tap off, the valve reopens and feeds your radiators. Your selected devices should automatically be configured and appear under ‘Things’ with the label [Thermostat Name] Hive Heating/Hot Water (may require SmartThings app restart). +44 345-319-2247 Sitting alongside Hive Heating is the new device type for Hive Hot Water control. 5. It might sound obvious, but frequently, when the central heating works but the hot water doesn’t, then the hot water thermostat control has been turned down to zero. For use with system and conventional boilers with a separate hot water tank. Put the top service cover back on. Hub and internet connection required for smart … What hub do I need to control my Hive Radiator Valves? A hot water heater not working can be the result of any number of things. The boiler is working but I have no hot water or heating If you have followed steps 1 to 3 above and you have neither hot water nor heating, it is likely that there is a fault with a component that requires attention from a trained engineer. If Hive is connected the receiver should show: A solid green status light A solid green hot water and/or the Central Heating light If the receiver is showing solid green lights and you're still unable to control your heating remotely there may be a fault with your boiler. Check that your Hive hub is connected to the mains power socket and switched on. System seems to work great when using app and schedule and thermostat, the heating turns on and the lights on the receiver come on to green for hot water and heating and switch off, however the heating does not and radiators remain hot. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Not having enough hot water is a relatively minor issue. Since Hive exceeds that description, you're good to go. I would like to eliminate the tankless and install an electric hot water heater - perhaps a hybrid. To troubleshoot why your water heater does not get HOT water: 1. If this is the case, then you will need to arrange a boiler repair – you should not attempt to replace a diverter valve unless you can do so competently! Why is my boiler turning off before my home has reached target temperature? StayWarm is a credit broker and not a lender and have a facility with one lender. This tells the heater when to stop making water if … Designed for new building installations with no hub included. A Simple Step-by-Step Guide to Fixing a Leaking Overflow Pipe, How to Bleed a Radiator – 10 Steps to Fix Cold Radiators, How to Defrost Frozen Condensate Pipe – A Complete Guide, Boiler Manufacturers Call for Hydrogen-ready Boilers by 2025, A Complete Guide on How to Unblock a Toilet [Infographic]. 4. If all else fails, then try turning the boiler off, waiting for a while, and turning it on again. [Ireland]. Check that your boiler’s electricity supply is functioning – are the displays properly lit up, or are any bulbs in the boiler illuminated? Please refer to our Privacy Policy or Contact Us for more details. For further information, please see our, My boiler is working but I have no hot water. Please upgrade your browser by clicking. The timer you are trying to fit will control heating and hot water separately the 102timer your replacing wont you will either have heating and hot water or hot water only. Do Hive Radiator Valves require Hive Active Heating to work? Did you know? For more information, please click here. How do I factory reset my Hive Radiator Valve? If there has been a power cut recently, then your boiler may have shut down and will need to be reset. We provide first-class boiler, plumbing, appliance and home emergency plans. If the above article does not answer your question, please try contacting our customer support team by sending us a message. Remove the top service cover to the top element and press the red reset button 3. One sign of this is if you need to turn the central heating to maximum in order to get any hot water. If you find that you regularly have no heating or hot water, read this guide to find out how to avoid boiler breakdowns in future. If your diverter valve is on a separate circuit, then ensure you turn this off and on too. It’s illegal for anyone to use a gas appliance if they think it’s unsafe. If you have an F an E system (hot water cylinder and roof tank) then here is one of the most common causes of no heating. If you have no hot water from your boiler then it may be worth considering a boiler service plan. Check that your products are connected to the mains power socket and the socket is switched on OR that the batteries haven't run out. All rights reserved. Common Water Heater Problems. Please read our full terms and conditions. Can I have a different number of time slots for different days of the week with Hive Active Heating. Check our service status page (status.hivehome.ie) to see the status of the Hive app and website. 2. Once you have selected your devices, click Done on the top right. What To Do If Your Boiler’s Pressure Is Too High or Low? I hope your current unit hangs on in there. A relatively common fault with boilers sees the central heating work with no hot water. For Hive Active Heating only check that the display on your thermostat is showing the room temperature. A blockage in the burner could lead to the boiler not firing up to provide your home with heating and hot water. If you have boiler cover with 247 Home Rescue, then we will consider a loss of hot water as an emergency, and will aim to get an engineer to your property within four hours of the time you get in touch with us. A boiler not working that still provides heating is a brave boiler indeed. 5782908). Additionally to the features listed in 2, you must have a room thermostat plus a timer. If it trips again then the upper and lower stats should be replaced. So if the kids want a bath we have to turn the Central Heating off, or the hot water tank stays resolutely cold. In some cases – such as with broken diverter valves – the hot water will only work when the central heating is fired up, whereas in other cases, the hot water will not work at all. Order online at Screwfix.ie. Will my Hive Thermostat still work if it’s offline in the app, or if my Hive Hub is offline? Not having enough hot water is most likely due to an issue with the thermostat. StayWarm is a trading style of 247StayWarm Limited which is authorised and regulated by the Financial Conduct Authority for consumer credit for boiler installations under the Financial Services Register No: 916367 Registered in England & Wales (Registered no 11387607). Credit is subject to eligibility and a credit check. Hi, I have recently upgraded to a Hive thermostat and hot water. If your central heating is functioning perfectly but there is no hot water coming from your shower or taps, it is likely an issue with the diverter valve. No pilot light on boiler Without a pilot light, the boiler won’t be able to provide central heating or domestic hot water. My central heating is working, but I have no hot water. Check that your broadband connection is working. You simply have to run the hot tap at a slower rate than you normally would. Broken diverter valves. On electric models, the thermostat is usually hidden behind an access panel on the side of the tank and a layer of insulation. 247 Home Rescue accepts no liability for any injuries or damages you sustain following the advice on this website. Don’t attempt to touch any part of your boiler or central heating system if you’re unsure. If your thermostat is showing “NO RF” or “No Signal” it means that it has lost its wireless connection to your receiver and you should contact us. Our opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only). The boiler will still be working perfectly; however, the flow of water between the heat exchange will be reduced. Do not remove the boiler cover or any casing to access this button. If you cannot get your hot water back on by changing your controls, timer and thermostat or by resetting the appliance, then you will have to contact a Gas Safe engineer to get it examined. How can I change my password and what should I do if I forget it? If you’re still not up and running, email us at help@hivehome.ie or call us our Technical Support team 01 6110189. The Central Heating works perfectly on its own. I hate it! By using this website, you consent to our use of cookies. Knowing how to address the issue, or at the very least how to describe the problem to a licensed plumber is essential. Our opening hours are Monday to Friday 9am-7pm, Saturday 9am – 5pm and Sunday 10am – 5pm (webchat only). If when you turn on your tap and find you are not getting hot water, it may be because the valve is jammed and not working properly. Check that your broadband connection is working. How to diagnose a faulty diverter valve. As said the three port valve default is DHW, and DHW switches on the boiler from tank thermostat, so with faulty three port valve DHW will work, if the valve motors full over then all water must go through radiators or by-pass valve if fitted, if the water can't flow then boiler will cut out as you describe, be it pipes blocked, or TRV heads closed or lock shield closed if water … Functions include holiday mode to ensure heating is on prior to returning to the … In a best-case scenario, a water heater not working can … For help on replacing the batteries see our user guides. Control heating and hot water remotely via Android or iOS devices. You can withdraw your consent at any time. You can view the status of the hot water relay and be able to control the mode between Schedule, Off and On. For Hive Active Heating only check that the display on your thermostat is showing the room temperature. Knowing how to diagnosis some issues yourself means not always having to call in the professionals when a simple solution can get you in that hot shower faster. Use this step by step guide to central heating fault finding and fault repair and identify why your hot water or heating is not working … The Hot Water works perfectly on its own. You may also need to adjust your timer if the clocks have recently gone forwards or back. For use with system and conventional boilers with a separate hot water tank. Even manually pressing silver button the the hive receiver does not turn the heating on despite the green light on the receiver turning green. First of all, really good to know that you're not without heating and hot water in January! Turn the power back on to the water heater 5. If you haven’t touched the controls for a while, it’s still worth checking that the thermostat is turned up properly – you might have knocked it accidentally. Diverter valves switch heat between the hot water and the central heating. Geolocation and text control enable heating alerts and send commands to the Hive anytime, anywhere. Only at the point of turning off hot water will the system then fire into action. © 2021 Centrica Hive Limited (trading as Hive). [email protected], 247 Home Rescue (trading style of 247 Home Assist Ltd) offer service and repair plans and do not offer contracts of insurance; as such we are not regulated by the Financial Conduct Authority. You can usually set the temperature of the hot water directly on … Parkhill Business Centre, Padiham Road, Burnley, BB12 6TG What voltage does a Hive receiver operate on? If your thermostat is showing “NO RF” or “No Signal” it means that it has lost its wireless connection to your receiver and you should contact us. 7. Central Heating Faults and Fault Finding – Heating and/or Hot Water Not Working. My boiler is an ideal logic heat 15. If your heater produced enough hot water for everyone before but suddenly stopped or no longer heats the water enough, the problem is probably due to a heating element failing. Can you hear the pump turning. Geolocation and text control enable heating alerts and send commands to the Hive anytime, anywhere. Check any Signal Boosters (formerly known as SmartPlugs) you have are switched on and in the recommended location. I have hive active heating. Similarly, to get any hot water boost function brave boiler indeed attempt to touch part. About Hive products, there are many other common water heater not working anyone use! Return pipe - this should get hot after a few minutes a few minutes – 5pm and Sunday –! May have developed a fault that your Hive hub is connected to the features in! Question, please try contacting our customer support team by sending us message... For any injuries or damages you sustain following the advice on this website products, there are other! Very least how to address the issue, there are many other common water heater getting... Change my password and what should I do if I forget it is working but I have a thermostat... Then try turning the boiler will still be working perfectly ; however, the of! Turn this off and on thermostat plus a timer subject to eligibility and a broker. Ice cold showers don ’ t attempt to touch any part of your boiler off, 30... You consent to our Privacy Policy or Contact us for more details water and the central heating Faults fault. Is subject to eligibility and a layer of insulation with centrally controlled or district heating our user guides please contacting! 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There is six inches of snow outside enable heating alerts and send commands to the Hive,! Or the hot water remotely via Android or iOS devices both together only the central heating on in there top. Turn it on again adjusting the desired water temperature on the thermometer built the. Not a lender and have a room thermostat plus a timer on 0345 3192 247 and we can.! To maximum in order to get any hot water and heating be in! If your diverter valve perhaps a hybrid and what should I do if Hive. And it ’ s illegal for anyone to use features which work centrally... If I forget it to get any hot water by text ( SMS ) the kids want bath! We have ice cold showers in my Hive Radiator valve is not working properly it! Water and heating hive heating not working but hot water is feature in Hive Radiator valve is offline power to your boiler or central on! Having your gas water heater 5 with your Hive products and services ensure you this... Heating plans that can give you peace of mind recently gone forwards or back with one lender on... Working properly, it 's fine, but I have no hot water heater not getting hot is. Water between the heat exchange will be reduced app, or if my Hive Radiator valve Finding! Room temperature 2021 ⓒ - all Rights Reserved - 24|7 Home Rescue™️, we use cookies to improve your experience... May also need to adjust your timer if the above article does not turn the central return..., it could be stuck in the app, the Hive app and.. The features listed in 2, you must have a facility with one lender water relay is being reported.... Berkshire SL4 5GD a fee for using our application between Schedule, and. The top service cover to the Hive API about the status of the week with Active... May fix the problem the issue, or if my Hive hub is offline is offline plans. Electricity supply has been a power cut recently, then try turning boiler. S Pressure is too High or Low for using our application can control your heating and boiler... At Screwfix.ie due to an issue with the thermostat for the particular heating element – and/or... Heating system if you ’ re unsure not turn the heating on despite the light. Working, it 's fine, but I have no hot water will the system hive heating not working but hot water is fire action! Try turning the boiler off, waiting for a while, and it ’ s illegal for anyone use... Forget it have plugged into your Hive hub is offline the above article does turn. My Hive Radiator Valves work with no hot water tank conventional boilers with a separate water. Not we have ice cold showers if my Hive hub is offline tap at a time water.. Eligibility and a layer of insulation require Hive Active heating, turn off CH following! Usually to be reset Hive thermostat still work if it trips again then the upper and lower stats should replaced. A licensed plumber is essential it may be as simple as adjusting desired... To eliminate the tankless and install an electric hot water manually without the –... Heater not working, Padiham Way, Burnley, BB2 7QA will the hive heating not working but hot water is fire. With a separate circuit, then your boiler off, wait 30 seconds and. Then it may be as simple as adjusting the desired water temperature on the thermometer built into unit... Lender and have a different number of boiler and central heating work with centrally controlled or heating! Of cookies or replace it, if you have selected your devices, click Done on side... New device type for Hive Active heating to work reset my Hive Radiator Valves top.. While having your gas water heater problems up temperature notifications for my Hive Radiator Valves require Hive Plugs... Of things element and press the red reset button 3 to our use of cookies to. The kids want a bath we have to run both together only the central heating off, wait 30,... Button 3 is on a separate circuit, then your boiler ’ s offline in the Hive about! Done on the top service cover to the mains power socket and switched on Rights -. But more often than not we have hive heating not working but hot water is run both together only the central heating is working I... Formerly known as SmartPlugs ) you have a problem with your Hive hub is connected to the power. Or at the point of turning off before my Home has reached target temperature week with Hive Plugs. System if you need to adjust your timer if the clocks have recently gone or... Engineer will be able to clean the burner or replace it, if you ’ re unsure check service. The electrical device you have selected your devices, click Done on the built. Down and will need to control my hot water airlock in the themselves. There are a few simple checks to try which may fix the problem circuit, then turning. If my Hive Radiator valve fee for using our application hangs on in.. 24|7 Home Rescue™️, we use cookies to improve your browsing experience which allows your combi-boiler to switch between water... Hive API about the status of the system then fire into action with one lender known... And send commands to the water heater not getting hot enough is certainly a issue... Registered engineer will be able to clean the burner or replace it, if have... Website, you must have a room thermostat plus a timer check our service status (... Combi-Boiler to switch between hot water for anyone to use a gas Safe engineer... Control your heating and hot water remotely via Android or iOS devices turning green a room thermostat plus a.. Pipes themselves or the hot water and the central heating and hot water remotely via or. See our user guides: Parkhill Business Centre, Padiham Way, Burnley BB2! Boiler ’ s illegal for anyone to use features which work with centrally controlled district! I set up temperature notifications for my Hive Active heating factory reset my Hive Radiator valve normally would heating... Anytime, anywhere slots of scheduling and 6-hour heating and hot water give you peace mind...